Legal
Last updated: September 22, 2026
This Refund Policy is written in English. In the event of any conflict between a translation and the English version, the English version shall prevail.
You may cancel your subscription at any time. Cancellation does not refund amounts already paid. Unless applicable law requires otherwise, fees are non-refundable. Unused credits, unused days, and remaining time on an annual plan are not refunded or converted to cash.
Subscription payments are processed by a third-party payment provider. ytultra does not store complete payment card numbers. Where a refund is required by law, it will normally be returned to the original payment method.
You can cancel from your account billing settings or by contacting [email protected]. Your subscription remains active until the end of the current billing period and will not renew after cancellation. Credits expire under the plan terms and are not converted to cash. Cancellation is not a refund.
We generally do not issue refunds for changing your mind, partial use, dissatisfaction with AI output, forgetting to cancel, choosing the wrong plan, or failing to contact us before initiating a chargeback. We may suspend or close accounts involved in abusive or improper chargebacks.
Nothing in this policy limits mandatory consumer rights. Where applicable law requires a remedy and you have not started using the paid functionality, you may request a refund. Once you use credits, generate content, or download paid resources, you may be considered to have started performance and may lose a withdrawal right to the extent permitted by law. Submitting a request does not guarantee a refund.
Email [email protected] from the address associated with your subscription and include your order number, charge date, and the legal basis for your request. Requests that are not legally required, or relate to functionality already used, may be refused. Approved refunds are normally returned to the original payment method within 14 days. Please contact us before initiating a chargeback.
For refund questions, contact [email protected]. Please read this policy together with our Terms of Service and Privacy Policy.